You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: With that, support for the discontinued versions are no longer available. Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. To know if you have 32-bit or 64-bit, please refer to this article:Ĥ. Download your Nitro Pro 11 using these offline link/s: This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.ģ. Please clear all your downloads folder or delete all downloaded Nitro installers. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.Ģ. We then activate it using your serial number. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro. Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.
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